Last updated: December 2024
1. Acceptance of Terms
By accessing and using the CareStep website (the "Service"), you accept and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use this Service. These Terms constitute a legally binding agreement between you and CareStep.
2. Description of Service
CareStep provides information about footwear products designed for comfort and support. We offer consumer footwear products, educational content about foot care, and customer service related to our products.
Service Limitations
Our products are consumer footwear items, not medical devices or treatments. We do not provide medical services, diagnoses, or treatments of any kind.
3. User Eligibility and Responsibilities
Age Requirements
You must be at least 18 years old to make purchases on our website. Users under 18 may browse our site with parental supervision.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Prohibited Uses
You agree not to:
- Use the Service for any unlawful purpose or in violation of any regulations
- Attempt to gain unauthorized access to our systems
- Transmit viruses, malware, or other harmful code
- Impersonate others or provide false information
- Engage in any activity that disrupts or interferes with the Service
4. Products and Services
Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product information is accurate, complete, reliable, current, or error-free. Product specifications may change without notice.
Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
Pricing
Prices are subject to change without notice. We reserve the right to correct pricing errors on our website. In case of a pricing error, we will offer you the option to cancel your order or purchase at the correct price.
5. Orders, Payment, and Billing
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to:
- Product availability
- Pricing or billing errors
- Suspected fraudulent activity
- Violation of these Terms
Payment Terms
Payment must be received and processed before products are shipped. We accept major credit cards and other payment methods as indicated on our website. You authorize us to charge the payment method provided for all fees and charges.
Billing Accuracy
You are responsible for providing accurate billing information. Any disputes regarding billing must be reported within 60 days of the charge date.
6. Shipping and Delivery
Shipping Policy
Shipping costs and delivery times vary by location and shipping method selected. Estimated delivery times are not guaranteed and may be affected by factors beyond our control.
Risk of Loss
Risk of loss and title for products pass to you upon delivery to the shipping carrier.
International Shipping
International customers are responsible for all customs duties, taxes, and fees. Delivery times for international orders may vary significantly.
7. Returns, Exchanges, and Refunds
Return Policy
We offer a 30-day return policy for unworn items in original condition with original packaging and tags. Custom or personalized items may not be returnable.
Return Process
To initiate a return:
- Contact customer service within 30 days of purchase
- Obtain a return authorization number
- Package items securely with all original materials
- Ship using a trackable method
Refund Processing
Refunds are processed within 5-10 business days after we receive and inspect returned items. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
8. Intellectual Property Rights
Our Property
The Service and all content, including but not limited to text, images, logos, designs, and software, are owned by CareStep or our licensors and are protected by copyright, trademark, and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes. This license does not include any right to:
- Resell or make commercial use of the Service
- Download, copy, or reproduce content except as necessary for personal use
- Modify, distribute, or create derivative works
- Use any automated systems to access the Service
9. User-Generated Content
Reviews and Feedback
You may submit reviews, comments, and other content. By submitting content, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display such content.
Content Standards
User content must not be:
- Defamatory, obscene, or offensive
- Infringing on intellectual property rights
- False, misleading, or deceptive
- Spam or promotional material
10. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Disclaimers and Limitations
Service "As Is"
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
No Medical Claims
We make no medical claims about our products. Our footwear is designed for comfort and support but is not intended to diagnose, treat, cure, or prevent any medical condition.
Limitation of Liability
To the fullest extent permitted by law, CareStep shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or business opportunities
- Personal injury or property damage
- Service interruptions or delays
- Third-party actions or content
Maximum Liability
Our total liability for any claims related to the Service shall not exceed the amount you paid for the specific product or service giving rise to the claim, or $100, whichever is less.
12. Indemnification
You agree to indemnify, defend, and hold harmless CareStep and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising from your use of the Service or violation of these Terms.
13. Compliance and Legal Requirements
Advertising Compliance
Our advertising and marketing practices comply with applicable laws and regulations, including FTC guidelines and Google Ads policies. We do not make misleading claims or guarantee specific results.
Business Practices
We maintain honest and transparent business practices in accordance with Google Business policies and local business regulations.
Consumer Protection
We comply with applicable consumer protection laws and regulations. If you believe we have violated any consumer protection laws, please contact us immediately.
14. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be replaced with an enforceable provision that most closely reflects the original intent.
16. Modification of Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.
Notification of Changes
For material changes, we will provide notice through:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Modified" date on this page
17. Termination
We may terminate or suspend your access to the Service at any time, with or without cause or notice. Upon termination, your right to use the Service ceases immediately.
Effect of Termination
Upon termination:
- All licenses granted to you will terminate
- You must cease all use of the Service
- Provisions that should survive termination will remain in effect
18. Dispute Resolution
Informal Resolution
Before initiating formal proceedings, you agree to contact us to attempt to resolve any disputes informally. Please contact us at support@CareStep.blog with a detailed description of the dispute.
Arbitration
If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will be conducted in Colorado.
Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict of law principles. Any legal proceedings shall be conducted in the state and federal courts located in Colorado.
20. Entire Agreement
These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and CareStep regarding the Service and supersede all prior agreements and understandings.
21. Contact Information
Questions about these Terms and Conditions should be directed to:
- Email: support@careestep.blog
- Phone: (303) 777-3434
- Mail: CareStep Legal Department, 1441 W Bayaud Ave #2B, Denver, CO 80223
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Response Time: We aim to respond to all inquiries within 2-3 business days.